Your Oar Board® fit-on-top SUP rowing/sculling unit is manufactured with fittings designed for use in salt water or fresh. All metal parts are sleeved where they would come in contact with dissimilar metals. Always ensure that your nylon sleeves are in place where stainless steel bolts go through any part of the aluminum structure.
Your Kwik Lok straps stainless steel buckles must always be closed on the inside surface of your unit’s base and never against the surface of your SUP. We recommend that you release the Kwik Lock strap tension on the board when not in use to prevent strap imprinting on the surface of your SUP. Follow the set up instructions provided with your unit.
For safety during transport by road ensure that your unit is securely fastened to the vehicle’s roof rack. Double-checking is always advised.
For maintenance we recommend hosing the entire unit off with fresh water and wiping down with a cloth after use to minimize salt corrosion of the metal parts and/or excess scratching and wear on the tracks due to salt crystals, sand, mud or grit. Occasional spraying with a silicon based spray will help keep metal parts from oxidizing and reduce friction.
We warrant the Oar Board® fit-on-top SUP rowing/sculling unit, sculling oars, paddle, and Oar Board® SUP to the original owner for a period of two years. In the event that the unit should be defective or develop a functional problem Whitehall Rowing & Sail will, at their discretion, either (a) provide the needed replacement part(s) or (b) request that the unit be returned for repair or replacement.
First, to establish a warranty claim for your unit with Whitehall Rowing & Sail send your proof of purchase to us via email, fax or mail. Next either phone, fax, email or write us to describe the problem (with photos if possible) then wait to receive confirmation of your claim. Provide us with the best way to reach you including time of day if a phone call is the preferred contact method. We will endeavour to respond before the end of 4 business days.
Do not return the item until you receive our instructions on where to send it and we have gone over the unit’s problem with you to determine the best plan of action.
Once we confirm with you that the return of the unit is required, Whitehall Rowing & Sail accepts the return of the unit for repair or replacement during the warranty period (providing you are the original owner and have already sent your proof of purchase to us via email, mail or fax). Return the unit to us by carefully packaging all parts up with appropriate packing material, in a similar manner to its original packaging, to prevent any scratching or damage to parts during transport and ship to the address we will provide to you. If the unit arrives incomplete the warranty is nullified. This return shipping cost is to be at your own expense.
Mail: Whitehall Rowing & Sail, Box 8850, Central Station, Victoria, BC Canada V8W 3Z1
Our Online And Phone Orders Policy
Within Canada we can accept payment by Paypal, Visa, Mastercard. On International orders payment can be made by Paypal, Visa, or Mastercard. For larger orders wire transfer payment is available.
To Place An Order By Phone Or Email
In North America: 1-800-663-7481
In Europe or Asia: 001-250-361-2628
Shipping information Regarding International Sales
Shipping cost covers transit costs from our shop to your nearest port of entry or delivery address only.
Orders placed within BC are charged provincial sales tax plus GST (total 12%). Orders from all other provinces within Canada require payment of GST (5%).
On International orders additional import fees, duty, tax and customs charges may be due and payable at delivery by the purchaser. These are not included in Invoiced shipping charge.