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WARRANTY & RETURN POLICY 2017-03-19T23:53:52+00:00

Warranty

Your Oar Board® fit-on-top SUP rowing/sculling unit is manufactured with fittings designed for use in salt water or fresh. All metal parts are sleeved where they would come in contact with dissimilar metals. Always ensure that your nylon sleeves are in place where stainless steel bolts go through any part of the aluminum structure.

Your Kwik Lok straps stainless steel buckles must always be closed on the inside surface of your unit’s base and never against the surface of your SUP. We recommend that you release the Kwik Lock strap tension on the board when not in use to prevent strap imprinting on the surface of your SUP. Follow the set up instructions provided with your unit.

For safety during transport by road ensure that your unit is securely fastened to the vehicle’s roof rack. Double-checking is always advised.

For maintenance we recommend hosing the entire unit off with fresh water and wiping down with a cloth after use to minimize salt corrosion of the metal parts and/or excess scratching and wear on the tracks due to salt crystals, sand, mud or grit. Occasional spraying with a silicon based spray will help keep metal parts from oxidizing and reduce friction.

We warrant this Oar Board® fit-on-top SUP rowing/sculling unit to the original owner for a period of one year. In the event that the unit should be defective or develop a functional problem Whitehall Rowing & Sail will, at their discretion, either (a) provide the needed replacement part(s) or (b) request that the unit be returned for repair or replacement.

First, to establish a warranty claim for your unit with Whitehall Rowing & Sail send your proof of purchase to us via email, fax or mail. Next either phone, fax, email or write us to describe the problem (with photos if possible) then wait to receive confirmation of your claim. Provide us with the best way to reach you including time of day if a phone call is the preferred contact method. We will endeavour to respond before the end of 4 business days.

Do not return the item until you receive our instructions on where to send it and we have gone over the unit’s problem with you to determine the best plan of action.

Once we confirm with you that the return of the unit is required, Whitehall Rowing & Sail accepts the return of the unit for repair or replacement during the warranty period (providing you are the original owner and have already sent your proof of purchase to us via email, mail or fax). Return the unit to us by carefully packaging all parts up with appropriate packing material, in a similar manner to its original packaging, to prevent any scratching or damage to parts during transport and ship to the address we will provide to you. If the unit arrives incomplete the warranty is nullified. This return shipping cost is to be at your own expense.

Call: 250-384-6574
Fax: 250-384-6506
Email: info@whitehallrow.com
Mail: Whitehall Rowing & Sail, Box 8850, Central Station, Victoria, BC Canada V8W 3Z1

Our Online And Phone Orders Policy

Within Canada we can accept payment by Paypal, Visa, Mastercard. On International orders payment can be made by Paypal, Visa, or Mastercard. For larger orders wire transfer payment is available.

To Place An Order By Phone Or Email

In North America: 1-800-663-7481

In Europe or Asia: 001-250-361-2628
Fax: 1-250-384-6506
E-mail: info@whitehallrow.com

Shipping information Regarding International Sales

Shipping cost covers transit costs from our shop to your nearest port of entry or delivery address only.

Orders placed within BC are charged provincial sales tax plus GST (total 12%). Orders from all other provinces within Canada require payment of GST (5%).

On International orders additional import fees, duty, tax and customs charges may be due and payable at delivery by the purchaser. These are not included in Invoiced shipping charge.

Order Cancellation/Return Policy

All accessories orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

  • If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
  • If you cancel your order AFTER it has been shipped, please follow our Return Policies and Procedures. The cancellation will have to be treated as a Return with all applicable fees.
  • Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restock, cancellation and other applicable fees as follows.
    • A 25% re-stocking fee will be charged on all returned items. Please contact us before returning any items. Goods must be returned in original or equivalent packaging. Any items that have been used or modified will not be accepted.
    • We recommend that customers refrain from refusing delivery of unwanted orders, as they will be charged for both the outbound and return-shipping charges associated with that order.
    • These charges will be deducted from any order refund amount. We cannot guarantee the final disposition of any orders where the customer or recipient has refused delivery.
  • If the item you are returning is defective you may return it for exchange or refund with 30 days, subject to a return authorization.
  • If the item(s) you are returning were damaged in transit you need to sign for acceptance of the shipment stating that the goods were damaged on the waybill, then inform us of the damage within two days. We will then authorize you to return the goods for replacement.
  • In a rare circumstance where you may have received an item other than the one you ordered, please contact us so that we can immediately remedy the error.

All returns require a Return Authorization (RA) number. Please call 1-800-663-7481 or 250-361-2628 for this number. Please note that an RA number does not guarantee final disposition. All returns are subject to inspection. Packages without RA numbers will be refused. If you refuse delivery of your order without our prior agreement, you will be billed “round trip” shipping charges, which will be deducted from any refund we agree to provide.

Return Procedures

Pack the products into the original packaging or a shipping box with plenty of packing material, and tape securely. Write the RA number issued by customer service clearly on the outside of the shipping carton. Please ship your parcel back to Whitehall Rowing & Sail freight prepaid. Whitehall Rowing & Sail suggests that you use UPS Ground Service (Insured). Whitehall Rowing & Sail cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.

Mailing Address

Whitehall Rowing & Sail
Box 8850, Central Station
Victoria, BC Canada V8W 3Z1

Courier Address (Office & Factory)

85 Dallas Road
Victoria, BC Canada V8V 1A1

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact Whitehall Rowing & Sail Customer Service by Email: sales@whitehallrow.com or by Phone: +1-800-663-7481 in North America +1-250-384-6574. For questions about a charge that has been made to your credit card, please call +1-800-663-7481 or +1-250-384-6574.